Return & Refund Policy

Returns

All of the jewelry pieces are done by hand and made to order. We accept returns but there will a restocking fee depends on how much you purchased. Please visit Warranty for better understanding about the returns. We strongly recommend you to have the correct sizes for the rings and other customized pieces prior to complete the orders.

However, if the item is delivered as defective or damaged, you must return the item within 5 days after receipt. We will make necessary repairs to the item and return it to you. Please have the RA# from us (via e-mail: info@hiddenspacejewelry.com) and clearly write down the RA# on the shipping box. You are responsible for shipping costs, and we recommend to have the insurance on the shipments for up to the value of the returned item.

Please contact us regarding any repairs due to normal wear and tear.

To complete your return, we require a receipt or proof of purchase.

 

Refunds (if applicable)


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)


If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@hiddenspacejewelry.com.

Sale items (if applicable)


Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)


If you need to exchange it for the same item, send us an email at info@hiddenspacejewelry.com and send your item to: 412 W. 6TH STREET, #615, LOS ANGELES CA 90014, United States.

 

Shipping for Returns


To return your product, you should mail your product to: 412 W. 6TH STREET, #615, LOS ANGELES CA 90014, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.