Please read our policies and warrnty carefully before you place an order.
All fine jewelry are the small pieces of art. These need to be taken care of with proper knowledge of jewelry care otherwise, there are alwasy possibilities to be worn and damaged. We, Hiddenspace, do our best to keep your ring in the best condition and we are alwasy welcome to help and assist you anytime.
Since we are husband and wife, a small business company, we have a limitation on the warranties and policies. However, compares to other major companies, we offer variety services with 1 year free repairs and polish. Please see below information for more detail.
|Under $1,000||Over $999.99||Custom Design|
|Return||15% Restocking fee within 7 days||30% Restocking fee within 7 days||Return will NOT be available|
|Exchange||Free Exchange within 14 days||15% Exchange fee within 14 days||Exchange will NOT be available|
|Resize||Free for 1st Resize||Free for 1st Resize||Free for 1st Resize|
|Cleaning and Polish||Free for 1 year||Free for 1 year||Free for 1 year|
|Malee Diamond Loss or Damage||Replace at wholesale pricing for 1 year||Replace at wholesale pricing for 1 year||Replace at wholesale pricing for 1 year|
|Main Diamond Loss or Damge||Replace at wholesale pricing for 1 year||Replace at wholesale pricing for 1 year||Replace at wholesale pricing for 1 year|
|Prongs and Metal Damage Repair||Free for 1 year||Free for 1 year||Free for 1 year|
*Shipping for both ways will be responsible to the customer