Warranty

Please read our policies and warrnty carefully before you place an order.

All fine jewelry are the small pieces of art. These need to be taken care of with proper knowledge of jewelry care otherwise, there are alwasy possibilities to be worn and damaged. We, Hiddenspace, do our best to keep your ring in the best condition and we are alwasy welcome to help and assist you anytime. 

Since we are husband and wife, a small business company, we have a limitation on the warranties and policies. However, compares to other major companies, we offer variety services with 1 year free repairs and polish. Please see below information for more detail.

 

Under $1,000 Over $999.99 Custom Design
Return 15% Restocking fee within 7 days 30% Restocking fee within 7 days Return will NOT be available
Exchange Free Exchange within 14 days 15% Exchange fee within 14 days Exchange will NOT be available
Resize Free for 1st Resize Free for 1st Resize Free for 1st Resize
Cleaning and Polish Free for 1 year Free for 1 year Free for 1 year
Malee Diamond Loss or Damage Replace at wholesale pricing for 1 year Replace at wholesale pricing for 1 year Replace at wholesale pricing for 1 year
Main Diamond Loss or Damge Replace at wholesale pricing for 1 year Replace at wholesale pricing for 1 year Replace at wholesale pricing for 1 year
Prongs and Metal Damage Repair Free for 1 year Free for 1 year Free for 1 year

 

*Shipping for both ways will be responsible to the customer