Returns & Refunds

All sales are final. All of our products are released after passing strict quality control at HIDDENSPACE, Inc., located in Los Angeles, California. They are handmade original designs and not intended for resale. Please note that our jewelry is one-of-a-kind and custom-made. Consequently, we do not accept returns or issue refunds for any of our handmade jewelry or other products sold by HIDDENSPACE, Inc. This policy includes, but is not limited to, items under Jewelry Care & Accessories, the Premium Package, and products from events such as giveaways and contests.

Returns are granted only in cases of seller negligence. If an item is delivered defective or damaged, please email us at within 7 business days of receipt. The customer is responsible for shipping and handling when sending the jewelry to us; we will cover the return shipping costs. To prevent damage during return shipping, please ensure your jewelry is packed securely. Repairs for any damage resulting from customer mishandling will incur a fee. 

We strongly recommend that you have the accurate sizes for your rings and other customized pieces prior to completing your order. Please review our Ring Size Guide.