FAQs

PAYMENT DATA SAFETY

All direct payment gateways adhere to the standards set by PCI-DSS (Payment Card Industry Data Security Standard) as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

FORMS OF PAYMENT

We accept online payments from Visa, Mastercard, American Express, Discover, Diner’s Club, Shop Pay, Apple Pay, Google Pay, and Meta Pay. All payment processing and essential customer information are handled quickly, easily, and securely.

INSTALLMENT PAYMENTS

Yes, we offer Shop Pay at checkout to make your shopping experience easier.

For more insight, please read Shopify’s Terms of Service or Privacy Policy. 

Inländischer Standardversand ist KOSTENLOS.

Alle US-Bestellungen werden per UPS oder FedEx versendet, mit Ausnahme von Hawaii, wo ein Luftversand erforderlich ist.

USPS Priority Small Box Flat Rate (Standard) dauert innerhalb der USA etwa 1 bis 5 Werktage

Bitte beachten Sie, dass für alle Pakete eine Unterschrift erforderlich ist und behalten Sie den Überblick über das Paket anhand der bereitgestellten Tracking-Informationen.

Alle unsere wunderschönen Schmuckstücke sind handgefertigt. Bitte rechnen Sie mit einer Produktionszeit von 2 bis 3 Wochen, wobei die Versandzeit noch nicht eingerechnet ist. Bestimmte Sonderanfertigungen können länger dauern.

Internationaler Versand

Wir verwenden den berechneten Tarif von UPS, FedEx oder DHL.

Die Kosten für den internationalen Versand variieren je nach Land und Art des Versanddienstes. Bitte beachten Sie, dass der Kunde für Einfuhrzölle, Maklergebühren oder Steuern verantwortlich ist. Bitte wenden Sie sich für weitere Informationen an Ihr lokales Postamt, da die Zollbestimmungen von Land zu Land unterschiedlich sind.

All sales are final. All of our products are released after passing strict quality control at HIDDENSPACE, Inc., located in Los Angeles, California. They are handmade original designs and not intended for resale. Please note that our jewelry is one-of-a-kind and custom-made. Consequently, we do not accept returns or issue refunds for any of our handmade jewelry or other products sold by HIDDENSPACE, Inc. This policy includes, but is not limited to, items under Jewelry Care & Accessories, the Premium Package, and products from events such as giveaways and contests.

Returns are granted only in cases of seller negligence. If an item is delivered defective or damaged, please email us at info@hiddenspacejewelry.com within 7 business days of receipt. The customer is responsible for shipping and handling when sending the jewelry to us; we will cover the return shipping costs. To prevent damage during return shipping, please ensure your jewelry is packed securely. Repairs for any damage resulting from customer mishandling will incur a fee. 

We strongly recommend that you have the accurate sizes for your rings and other customized pieces prior to completing your order. Please review our Ring Size Guide.

Bitte lesen Sie unsere Richtlinien und Garantie sorgfältig durch, bevor Sie eine Bestellung aufgeben.

Alle edlen Schmuckstücke sind kleine Kunstwerke. Diese müssen mit den richtigen Kenntnissen der Schmuckpflege behandelt werden, andernfalls besteht immer die Möglichkeit, dass Schmuck abgenutzt und beschädigt wird. Wir, Hiddenspace, tun unser Bestes, um Ihren Ring in bestem Zustand zu halten, und sind jederzeit willkommen, Ihnen zu helfen und Sie zu unterstützen.

Da wir ein Ehepaar sind, also ein kleines Unternehmen, unterliegen wir Einschränkungen hinsichtlich der Garantien und Richtlinien. Im Vergleich zu anderen großen Unternehmen bieten wir jedoch eine Vielzahl von Dienstleistungen mit 1 Jahr kostenloser Reparatur und Politur an. Weitere Informationen finden Sie unten.

*Der Versand in beide Richtungen erfolgt zu Lasten des Kunden 

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from hiddenspacejewelry.com (the “Site”).

PERSONAL INFORMATION WE COLLECT 

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:
- Cookies: are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit All About Cookies.
- Log files: Track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- Web beacons, tags, and pixels: Electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and “Order Information.”

HOW DO WE USE YOUR PERSONAL INFORMATION? 

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

- Communicate with you;

- Screen our orders for potential risk or fraud; and

- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns). 

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: Shopify Privacy Policy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: Google Privacy Policy. You can also opt-out of Google Analytics here: Google Analytics Opt-out.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIORAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page.

You can opt out of targeted advertising by using the links below:
- Facebook
- Google
- Bing

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us at info@hiddenspacewjewelry.com.

Additionally, if you are a European resident, we note that we are processing your information in order to fulfill contracts we might have with you (for example, if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at info@hiddenspacejewelry.com.

HIDDENSPACE, Inc.
Kyungphil (Jay) Kim

Entdecken Sie Ihre Ringgröße

Eine neue Messung finden

Was Sie benötigen: * Maßband / Schnur / Papierstreifen

1. Wickeln Sie es um den Finger, an dem Sie Ihren Ring tragen möchten. - Wenn Sie einen Ringstapel oder einen Ehering mit Ihrem Verlobungsring planen, berücksichtigen Sie die Positionierung an Ihrem Finger und markieren Sie den Punkt, an dem er überlappt.
2. Legen Sie Ihr Maßband, Ihre Schnur oder Ihr Papier auf eine ebene Fläche und messen Sie mit einem Lineal die Länge bis zur markierten Stelle. Zu guter Letzt finden Sie in der bereitgestellten Tabelle die entsprechende HIDDENSPACE-Ringgröße, die Ihren Maßen entspricht, und schon haben Sie sie!

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Ringgrößentabelle

INTERN  UMFANG (mm)	US/CAN	EU
49.32	5	49.3
49.95	5.25	50
50.58	5.5	506
51.21	5.75	51.2
51.87	6	51.9
52.50	6.25	52.5
53.16	6.5	53.1
53.82	6.75	53.8
54.51	7	54.4
54.82	7.25	55.1
55.76	7.5	55.7
56.45	7.75	56.3
57.15	8	57
57.65	8.25	57.6
58.21	8.5	58.3
58.72	8.75	58.9
59.34	9	59.5
60.38	9.25	60
60.98	9.5	608
61.64	9.75	61.4
62.33	10	62.1
62.89	10.25	62.7
63.46	10.5	63.4
64.21	10.75	64
64.97	11	64.6

Messen Sie einen bereits vorhandenen Ring

1. Wählen Sie einen Ring, der bequem an Ihrem Finger sitzt.
2. Messen Sie den Innendurchmesser des Rings in Millimetern (mm).
3. Beziehen Sie sich auf die bereitgestellte Maßtabelle, um die nächstgelegene HIDDENSPACE-Ringgröße basierend auf dem gemessenen Durchmesser zu ermitteln.

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Ringgrößentabelle

INNEN- DURCHMESSER (mm)	US/CAN	EU
15.70	5	49.3
15.90	5.25	50
16.10	5.5	506
16.30	5.75	51.2
16.51	6	51.9
16.71	6.25	52.5
16.92	6.5	53.1
17.13	6.75	53.8
17.35	7	54.4
17.45	7.25	55.1
17.75	7.5	55.7
17.97	7.75	56.3
18.19	8	57
18.35	8.25	57.6
18.53	8.5	58.3
18.69	8.75	58.9
18.89	9	59.5
19.22	9.25	60
19.41	9.5	608
19.62	9.75	61.4
19.84	10	62.1
20.02	10.25	62.7
20.20	10.5	63.4
20.44	10.75	64
20.68	11	64.6

Immer noch unsicher?

Kontaktieren Sie uns oder chatten Sie mit uns