FAQs

We accept Visa, Mastercard, American Express, Discover, Diner’s Club, Shop Pay, Apple Pay, Google Pay, and Meta Pay. All payment processing adheres to PCI-DSS standards, ensuring the safety and security of your payment.

Yes, we offer Shop Pay at checkout to facilitate installment payments.

Due to the handmade nature of our jewelry, please allow 3 to 4 weeks for production, excluding shipping time.

You can learn more about our process here.

We offer free standard ground shipping via UPS or FedEx, typically delivering within 1-5 business days. Expedited shipping is available starting at $55 USD, delivering in 1-3 business days. Hawaii is excluded from free shipping.

We ship worldwide using DHL, FedEx, UPS, or USPS, with shipping times up to 14 business days. Expedited options are available. Import duty taxes are the customer’s responsibility.

We offer UPS hold-for-pickup services for surprise gifts. To use this service, type “Hold for pickup” under the “Special instructions for seller” section in your Shopping Cart and provide your shipping address to locate the nearest UPS access point.

All sales are final due to the handmade nature of our jewelry. We do not accept returns or issue refunds unless the item is delivered defective or damaged due to seller negligence. In such cases, please contact us within 7 business days of receipt.

Upon purchasing our product, you will receive a physical warranty card, which provides a 1-year warranty. Purchasing the Premium Package extends the warranty to 2 years. Warranty coverage includes resizing, replacement of melee diamonds and main diamonds at wholesale prices, repair of prongs and metal, and unlimited cleaning and polishing services during the coverage period.

WHAT IS AN APPRAISAL?

Jewelry appraisal is the process of assessing the value of a piece of jewelry, typically for insurance, resale, or estate purposes. At HIDDENSPACE, a GIA (Gemological Institute of America) certified appraiser examines various aspects of your jewelry, such as its materials, craftsmanship, design, and market demand, to determine its worth.

WHY DO WE NEED AN APPRAISAL?

We value your jewelry as much as you do. It is highly recommended to have your jewelry appraised by a professional jeweler for any pieces that hold significant sentimental or financial value. An appraisal not only provides an accurate valuation of the item's worth, but it also serves as an important document for insurance purposes, estate planning, and potential sale of the jewelry.

In the unfortunate event of loss, theft, or damage, an appraisal can save you from substantial financial loss. Without an appraisal, your insurance company may not cover the full value of the jewelry.

Moreover, an appraisal helps you plan for the future. It ensures that your assets are distributed fairly among heirs or beneficiaries, avoiding conflicts and disputes. 

A professional appraisal for your jewelry is a wise lifetime investment that can provide peace of mind, financial security, and fair distribution of assets. Don't risk losing or undervaluing your precious possessions! 

WHAT IS A DIGITAL MOCKUP?

A digital mockup is a 3D rendering image, created by a jewelry software and photoshop. This will help you to understand general layouts of gemstones and the entire look of the design.

DETAILS ON THE SERVICE

Your first two mockups are complimentary and may take up to three business days to complete. Please note that the gemstone you choose may sell during the rendering process. To prevent this issue, you are able to pre-order your gemstone and request a mockup afterward. 

We are pleased to offer digital mockups for serious inquiries.
Before submitting your request, please ensure the information provided below is accurate.

Digital Mockup Request Form

Details by Category

PAYMENT DATA SAFETY

All direct payment gateways adhere to the standards set by PCI-DSS (Payment Card Industry Data Security Standard) as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

FORMS OF PAYMENT

We accept online payments from Visa, Mastercard, American Express, Discover, Diner’s Club, Shop Pay, Apple Pay, Google Pay, and Meta Pay. All payment processing and essential customer information are handled quickly, easily, and securely.

INSTALLMENT PAYMENTS

Yes, we offer Shop Pay at checkout to make your shopping experience easier.

For more insight, please read Shopify’s Terms of Service or Privacy Policy

All of our beautiful jewelry pieces are handmade. Please allow us 3 to 4 weeks for the production, which does not include the shipping time.

Certain custom orders might take longer.

 

INTERNATIONAL SHIPPING
We utilize UPS / FedEx for shipping with rates calculated based on your location. Please note that carrier delays may occur during transit, and this shipping option is applicable to specific destination countries.

SHIPPING TIMELINE
To determine the expected delivery time for your order, refer to the lead time provided on each product page. If you have a specific deadline, please reach out to us for assistance. Once your order is ready, shipping through UPS / FedEx typically takes 7-10 business days for delivery. Keep in mind that local customs agencies may require additional business days for clearance in some instances.

**Express shipping options may result in a shorter delivery period

DUTIES AND TAXES
Duties and taxes are mandatory for goods transported across international borders. These fees, based on your order's value and contents, are established and paid directly to the destination country. If you have any queries, please contact your local customs agency. In certain shipping locations, VAT, Duties, and Taxes may be included in the item price or order total at checkout.

ADDRESS UPDATES FOR INTERNATIONAL ORDERS
If your order has not yet been shipped, please get in touch with us to cancel the existing order so that you can place a new one with the correct address. Once an order has been shipped (confirmed by tracking details in the email), we regret to inform you that we are unable to modify the shipping address.

INTERNATIONAL RETURNS
All sales on international orders are considered final, and returns are not accepted. If you have any concerns or questions, please contact HIDDENSPACE for further assistance.

All sales are final. All of our products are released after passing strict quality control at HIDDENSPACE, Inc., located in Los Angeles, California. They are handmade original designs and not intended for resale. Please note that our jewelry is one-of-a-kind and custom-made. Consequently, we do not accept returns or issue refunds for any of our handmade jewelry or other products sold by HIDDENSPACE, Inc. This policy includes, but is not limited to, items under Jewelry Care & Accessories, the Premium Package, and products from events such as giveaways and contests.

Returns are granted only in cases of seller negligence. If an item is delivered defective or damaged, please email us at info@hiddenspacejewelry.com within 7 business days of receipt. The customer is responsible for shipping and handling when sending the jewelry to us; we will cover the return shipping costs. To prevent damage during return shipping, please ensure your jewelry is packed securely. Repairs for any damage resulting from customer mishandling will incur a fee. 

We strongly recommend that you have the accurate sizes for your rings and other customized pieces prior to completing your order. Please review our Ring Size Guide.

PLEASE READ CAREFULLY BEFORE PLACING AN ORDER.

Upon purchasing our product, you will receive a physical warranty card, which provides a 1-year warranty from the delivery date. 


Purchasing the Premium Package extends the warranty to 2 years in total. Note that warranty coverages are not available for individual purchase and are only included with the Premium Package.




WARRANTY COVERAGE DETAILS

 

RESIZE

Your first ring resizing is complimentary during the coverage period. Please be aware that resizing is only available in whole sizes. For example, a size 6 ring can be adjusted to either size 5 or size 7. If other size adjustments are required, the entire piece must be remade due to the potential loss of setting tension. Once your coverage period has ended, ring resizing will incur a fee of $35 USD per occurrence. If you require a replacement chain for a necklace or a bracelet purchased from HIDDENSPACE, Inc., any additional cost for a longer chain must be covered by you.


LOSS AND/OR DAMAGE TO MELEE DIAMOND

If your jewelry's melee diamonds are lost or damaged, you are eligible for replacement at wholesale prices during the coverage period.


LOSS AND/OR DAMAGE TO MAIN DIAMOND

If your jewelry's main diamond is lost or damaged, you are eligible for replacement at wholesale prices during the coverage period.


DAMAGE TO PRONGS AND METAL

If the prongs or metal of your jewelry are damaged, you are eligible for repair services during the coverage period.


CLEANING AND POLISH

Jewelry cleaning and polishing services are unlimited and complimentary during the coverage period.


For any of the above inquiries, please contact us.



This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from hiddenspacejewelry.com (the “Site”).


PERSONAL INFORMATION WE COLLECT 

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:
- Cookies: are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit All About Cookies.
- Log files: Track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- Web beacons, tags, and pixels: Electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and “Order Information.”

 

HOW DO WE USE YOUR PERSONAL INFORMATION? 

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

- Communicate with you;

- Screen our orders for potential risk or fraud; and

- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

 

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns). 


SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: Shopify Privacy Policy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: Google Privacy Policy. You can also opt-out of Google Analytics here: Google Analytics Opt-out.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

 

BEHAVIORAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page.

You can opt out of targeted advertising by using the links below:
- Facebook
- Google
- Bing

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal.

 

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

 

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us at info@hiddenspacewjewelry.com.

Additionally, if you are a European resident, we note that we are processing your information in order to fulfill contracts we might have with you (for example, if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

 

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

 

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

 

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at info@hiddenspacejewelry.com.

HIDDENSPACE, Inc.
Kyungphil (Jay) Kim

Discover Your Ring Size

 

What you'll need: * Tape measure / string / strip of paper

  1. Wrap it around the finger where you intend to wear your ring. - If you're planning a ring stack or a wedding band with your engagement ring, consider the positioning on your finger and mark the point where it overlaps.
  2. Place your tape measure, string or paper on a flat surface and use a ruler to measure the length up to the marked spot. Last but not least, refer to the provided chart to find the corresponding HIDDENSPACE ring size that matches your measurement and there you have it!
 

Ring Size Chart

INTERNAL 
CIRCUM-FERENCE (mm)

US/CAN EU
49.32 5 49.3
49.95 5.25 50
50.58 5.5 50.6
51.21 5.75 51.2
51.87 6 51.9
52.50 6.25 52.5
53.16 6.5 53.1
53.82 6.75 53.8
54.51 7 54.4
54.82 7.25 55.1
55.76 7.5 55.7
56.45 7.75 56.3
57.15 8 57
57.65 8.25 57.6
58.21 8.5 58.3
58.72 8.75 58.9
59.34 9 59.5
60.38 9.25 60
60.98 9.5 60.8
61.64 9.75 61.4
62.33 10 62.1
62.89 10.25 62.7
63.46 10.5 63.4
64.21 10.75 64
64.97 11 64.6
 

  1. Select a ring that fits comfortably on your finger.
  2. Measure the inner diameter of the ring in millimeters (mm).
  3. Refer to the provided measurement chart to find the nearest HIDDENSPACE ring size based on the measured diameter. 
 
 

Ring Size Chart

INTERNAL 
DIAMETER (mm)

US/CAN EU
15.70 5 49.3
15.90 5.25 50
16.10 5.5 50.6
16.30 5.75 51.2
16.51 6 51.9
16.71 6.25 52.5
16.92 6.5 53.1
17.13 6.75 53.8
17.35 7 54.4
17.45 7.25 55.1
17.75 7.5 55.7
17.97 7.75 56.3
18.19 8 57
18.35 8.25 57.6
18.53 8.5 58.3
18.69 8.75 58.9
18.89 9 59.5
19.22 9.25 60
19.41 9.5 60.8
19.62 9.75 61.4
19.84 10 62.1
20.02 10.25 62.7
20.20 10.5 63.4
20.44 10.75 64
20.68 11 64.6
 
 

Still unsure?

Contact us or Chat with us