Contact / FAQ
At HIDDENSPACE, we offer a wide range of custom-design services, adding an elegant touch to your precious, personalized jewelry.
Please submit any inquiries or general feedback in the space below along with your email address.
Frequently asked questions
- What is an appraisal?
An appraisal determines the value of your jewelry or gem.
- Why do we need an appraisal?
Whether you are buying an engagement ring or you’ve inherited a piece of jewelry it is good to know its value for insurance purposes. There is always a risk of financial loss if your jewelry is lost, stolen or damaged. Gemstone and jewelry prices fluctuate over the years so it is advised to renew your appraisal every 2 years. GIA appraisers will provide you with an accurate appraisal based on the current market that can assist in obtaining adequate insurance coverage.
You may return within 7 business days and get refund. However, there will be restocking fee depends on the price of you purchased. Please see detail information on our policy page. (Custom design will not be returnable)
1-year free warranty for below services
- 1st Resizing is free
- Cleaning and Polish
- Loose of malee Diamonds will be replaced at wholesale price
- Main stone loose or damage will be replaced at wholesale price
- Free Metal / Prong / Shank repair
**Shipping (both ways) will be responsible to the customer**
The first resize is FREE.