FAQs

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience (powered by Shopify) here.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

We accept payments from major credit card companies like Visa, Mastercard, and American Express.

Due to the nature of our all of our jewelry being handmade, please allow 3 to 4 weeks for production. This does not include the shipping time.

Certain custom orders may take longer to complete.

Domestic shipping may take up to 5 business days.

Foreign shipping may take up to 14 business days.

Please note that due to global supply chain challenges, shipping times may be longer than usual.

Shipping rates can vary depending on your region and are calculated at checkout.

Here are the full details of our Shipping Policy.

Yes, we offer free shipping for large domestic orders. Check the cart to see the current deal on free shipping..

Yes, we ship our products all over the globe.

Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.

A full list of all of our shipping areas can be found here.

If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.

All our products are subject to quality control.

Our warranty provides a guarantee against manufacturer defects.

The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.

It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.

An extended warranty can be added to your products for an additional cost.

Please get in touch for more information about extended warranties.

The extended warranty could come at a different cost depending on the type of product and extended period.

Please get in touch for more information.

All jewelry pieces are handmade and made to order. Returns are accepted with a restocking fee depending on the amount of your purchase. (Please visit Warranty for further information) We strongly recommend that you have the accurate sizes for your rings and other customized pieces prior to completing your orders.

In the event that an item is delivered as a defective or damaged, you must return the item within 5 days after receiving the item. We will make necessary arrangements and return it to you. Please inquire us about the RA# (return authorization number) via "info@hiddenspacejewelry.com"), and print clearly on the shipping box. You will be responsible for any shipping costs. We recommend that you have insurance on the shipments for up to the value of the returned item.

Please contact us regarding any repairs due to normal wear and tear.

To complete your return, we require a receipt or proof of purchase.

Yes, we offer full and partial refunds.

Please enquire for more information about our Refund policy.

A refund request can be submitted within a month after the purchase is made.

In the case when the product and packaging are unopened and undamaged, you are eligible for a full refund.

In the case when the packaging has been opened and the product has been used, you are eligible for a partial refund.

In the case when a product has been damaged, and the damage is not covered by your warranty, you are not eligible for a refund.

Please check our Terms of Service to see if you're eligible for a refund.

When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.

When an order includes free shipping, only the cost of the return shipping is handled by the customer.