Warranty

PLEASE READ CAREFULLY BEFORE PLACING AN ORDER.

Upon purchasing our product, you will receive a physical warranty card, which provides a 1-year warranty from the delivery date. 

Purchasing the Premium Package extends the warranty to 2 years in total. Note that warranty coverages are not available for individual purchase and are only included with the Premium Package.

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WARRANTY COVERAGE DETAILS

 

RESIZE

Your first ring resizing is complimentary during the coverage period. Please be aware that resizing is only available in whole sizes. For example, a size 6 ring can be adjusted to either size 5 or size 7. If other size adjustments are required, the entire piece must be remade due to the potential loss of setting tension. Once your coverage period has ended, ring resizing will incur a fee of $35 USD per occurrence. If you require a replacement chain for a necklace or a bracelet purchased from HIDDENSPACE, Inc., any additional cost for a longer chain must be covered by you.

LOSS AND/OR DAMAGE TO MELEE DIAMOND

If your jewelry's melee diamonds are lost or damaged, you are eligible for replacement at wholesale prices during the coverage period.

LOSS AND/OR DAMAGE TO MAIN DIAMOND

If your jewelry's main diamond is lost or damaged, you are eligible for replacement at wholesale prices during the coverage period.

DAMAGE TO PRONGS AND METAL

If the prongs or metal of your jewelry are damaged, you are eligible for repair services during the coverage period.

CLEANING AND POLISH

Jewelry cleaning and polishing services are unlimited and complimentary during the coverage period.

For any of the above inquiries, please contact us.