CONTACT / FAQ

WE WANT TO HEAR FROM YOU

We offer a wide range of custom design services.

Hiddenspace jewelry brings a delicate touch to your personalized jewelry.

 

Please submit any questions or general feedback

in the space below along with your email address.

Contact / Digital Mockup Request

Frequently asked questions

Return and Refund

You may return within 7 business days and get refund. However, there will be restocking fee depends on the price of you purchased. Please see detail information on our policy page. (Custom design will not be returnable)

Warranty

1-year free warranty for below services

- 1st Resizing is free

- Cleaning and Polish

- Loose of malee Diamonds will be replaced at wholesale price

- Main stone loose or damage will be replaced at wholesale price

- Free Metal / Prong / Shank repair

**Shipping (both ways) will be responsible to the customer** 

Go to Policy page

Resizing

The first resize is FREE. 

Retail Location

We are happy to announce that there are several boutique shops near Los Angeles where carries our beautiful pieces. Check their locations here

Certified Diamond

All our Salt and Pepper diamonds are ethically sourced, one of a kind gemstone from mother nature. They usually do not come with certification like regular white diamonds. However, by the customer's request, we can definitely offer an appraisal. This will cost $200-$500 and takes about a week.